Walt Disney Travel Company Sucks Monkey AssWed, 2nd Feb '05, 7:15 pm::
After my friends Art 'n Michele left Florida in mid January, I thought my problems with Disney were over. Turns out, I couldn't be more wrong. I said it once and I would like to repeat this again: Walt Disney Travel Company Sucks Monkey Ass! They have absolutely the WORST customer service that I've experienced in US ever. Everytime I've talked to them, they have been completely arrogant, extremely uncooperative, and overall a bunch of jerks.
Basically, they billed me $61 more than they should have and are telling me to wait 2 months to get my money back! The only way I can get my money back sooner is if I return the original documentation they sent me. Of course, once I do that, I no longer have any proof that I should be getting my $61. Other than trying to sue them, the only sane thing I can do is just wait for 2 months. THIS is what happens when a company grows too big - they can afford to treat their customers like crap and actually get away with it.
I didn't go into the details of the whole nightmare before, but basically, I booked my Disney tickets + hotel via them around Jan 5-7th. It was gonna cost me $520-something. An absolutely horrible woman from the company called me a few days later to tell me that the hotel I had booked and paid for was overbooked and they were cancelling my reservation. After going through a LOT of convincing that I really needed a hotel, she finally moved my reservation to a hotel outside of Disney, that turned out to be awful. But fine, I didn't care. I'm gonna go have fun with my friends.
The lady told me my tickets will be at Disney when I get there. When we got to Magic Kingdom in Disney, of course my tickets weren't there. They were at the hotel where we were gonna sleep at night! Took us about 45 minutes of convincing the guys at the Disney entrance to let us in. They called the hotel, got some confirmation numbers, and finally gave us our tickets. Once inside Disney, we had a great time.
But of course, the hotel was run by a bunch of total retards. When we got to our hotel, they did not have our tickets to Disney for the next day. The room was stinky, the beds were uncomfortable, but whatever, I was with friends and even though it was waaaay overpriced, I didn't care. I was told that they will locate my Disney tickets by morning. I'm sure you can already guess that by morning, the tickets were still missing. I went to the hotel reservation desk and turns out, the genius lady who gave the ticket confirmation number to Disney the day before, decided to TEAR MY NEXT DAY'S TICKETS! According to her, now that the package was opened, it had to be destroyed by their policy. But she assured us to no extent, that our tickets could now be instantly issued at Disney. I didn't trust her at all, but well we had no choice.
After arriving at Epcot Center on Jan 16th (it was FREEZING cold that day), it came to me as no surprise that my tickets weren't there at Disney and they could not seem to re-issue them. I was not in their database. Well at least the lady at the counter from Casablanca, Morocco was very nice and helpful. So I think me and my friends waited for over an hour to get our tickets and finally get in. Well, so we finally got in and pretty much enjoyed the rest of the day.
My friends came here all the way from New Jersey and the whole point of the vacation was that we wanted to spend some time together and have fun. During the course of the whole mayhem, I did not whine or freak out about the absolute lack of service. I swear anyone in my position would have created a major scene. But once again, I was with friends and we were there to enjoy and not fight.
So as I stated above, after my friends left, I thought, phew, the nightmare with Disneyi s over, until an hour ago when I got my credit card statement by email. Turns out, Walt Disney Travel Company (which is a part of Disney) charged me $61 more than they should. They charged me for the original hotel instead of the hell hole they put us in. Now, they are not going to return me my own money for a whole month more.
I could technically dispute the charge on my credit card and make it harder on their part or I can just wait for a month or two till they return my money. I somehow think I have a lot better things to do than screw with them anymore. I'm sure if I had nothing to do all day, I'd fight with them and teach them a lesson but now I'm just so sick of them, I don't wanna deal with them anymore. I've already forgotten about my money so if they ever pay me back, it'll be like I found money in one of my old coat pockets. Though $61 can't even pay for my weekly grocery bills these days. Ha!