Positive interactionsThu, 10th Oct '19, 12:20 pm::
There is no better feeling than interacting with people who know what they're doing. I often have to contact companies for help with software issues and usually, that involves creating online tickets, filling out detailed forms, going through multiple levels of customer service tiers until I finally reach someone who knows the software well. Sometimes I never even get that far and just give up. But every now and then, I end up working directly with the person who made the software and it can absolutely make my day.
Many years ago I ended up buying a few licenses for Bvckup2 software for work. Backups are a big deal and I cannot afford to have them fail. Ever. But when you have hundreds of users, computers, and tens of millions of files, backups can be a nightmare. There are a thousand different pieces of software that take files from one computer and put them on another. Every use case has a different tool that works the best. For my case, Bvckup2 beats every alternative. I know this sounds like a paid ad but I'm just a happy customer. I've been getting my daily 'Bvckup2 completed successfully' emails for years now and I could not be more satisfied. However, every now and then it fails because of some new issue. Today it was me trying to backup a single file over 2TB to the cloud. No matter what I tried, the backup software kept erroring out.
So I just emailed Alex, the developer of Bvckup2, shared with him some of the log files, and he emailed me the exact changes I need to make to the configuration to fix the issue. This seems like such a simple problem-troubleshoot-solution process but I cannot even begin to describe how rare such an occurrence is for me. I currently have multiple tickets open with a software documentation company, a payroll processing company, a cloud storage provider, a network security firm, and a ton of smaller IT vendors. I swear if each of these companies had an 'Alex' working for them that I could email, I would save so much time each week.
I hope that whenever people interact with me for IT issues, they get the same experience but of course, for complex issues it is not always possible. So whether it is Alex who writes backup software, or Bud who fixed my leaking pool, it is always a wonderful feeling to work with people who know what they're doing.